FAQS

KL International Airport and klia2 are they the same airport?

There are two different Airports; the KL International Airport, which is also known as the Main Terminal for full service airlines and klia2, the low-cost-carrier terminal. klia2 is located less than 2 kilometers away from KLIA, and is connected to KLIA via the Express Rail Link.

Sama-Sama Hotel, Sama-Sama Express and Sama-Sama Express klia2, are they the same hotel? What is the difference?

No, they are not the same Hotel and they are in different locations and have different features.

1. Sama-Sama Hotel is located adjacent to the KL International Airport Main Terminal Building. It is connected by a covered sky bridge and a 24-hour buggy service is provided by the Hotel to and from the Airport. The landside 5-star Hotel features 3 dining options, a landscape outdoor swimming pool, 24-hour fitness centre, sauna, Jacuzzi, massage facilities and a tennis court.

2. Sama-Sama Express KLIA is situated at the Main Terminal, KL International Airport, inside Satellite A building, near Gate C5. The airside hotel is mainly for transit passengers and they do not need to clear the immigration and go through custom for luggage checked. Please ensure that all your checked in luggage has been checked to your final destination.

3. Sama-Sama Express klia2 is located at klia2, a separate terminal dedicated for low cost carrier, it is approximately 2km away from the Main Terminal, KL International Airport. Sama-Sama Express klia2 is located at Level 3 inside the International Departure Hall of klia2. It is mainly for transit passengers departing via international flight at klia2 only.

Where is Sama-Sama Express located in KL International Airport?

We are located at Satellite “A” Building, Mezzanine Level, Gate C5. It is also adjacent with gate C1 and C3.

How do I get to Sama-Sama Express KL International Airport?

Should your flight arrive at Gate G & H you are required to take an aero train from the main terminal building to satellite building area and proceed to Gate C5. Should your flight touch down at gate C, you may proceed directly to Gate C5 (Mezzanine Level).

Where can I book my accommodation?

Book your stay with us via our website at www.samasamaexpress.com, email at reservations.sseklia2@samasamahotels.com or call our reservation at +603-87756620 .

What are the operation hours of Reservations?

Reservation can be contacted from 0900hrs to 1700hrs 7 days a week

Why do I need a boarding pass to check-in the hotel?

For non-transit passenger, the boarding pass is a mandatory requirement since the Hotel is located inside the Satellite Building. As for passenger transiting internationally or domestically, the boarding pass is not necessary as you are already in the international departure and arrival area.

If I am taking an International flight from KL International Airport, am I able to book the hotel?

Yes but it is depends on the boarding pass that you will get. Basically the check in counter will only open at least 8 hours before flight departs for Malaysia Airlines and 4 hours before depart for others flight then Malaysia Airlines.

Can I walk-in to the hotel without prior booking?

Yes, but it is subject to room availability.

How are the room rates calculated as my transit is not for a night stay?

We charge based on hours and the minimum stay is 6 hours with no maximum stay hours.

What if I accidentally cleared the Customs and Immigration?

You are advised to make a cancellation on the booking by calling us at +603 8775 6600 and speak to our reception on the cancellation as we not able to give permission for passenger to return back to the satellite area as it is purely handle by Custom and Immigration and Malaysia Aviation Security.

Can my reservations be transferred to Sama-Sama Hotel or Sama-Sama Express klia2?

No. The reservation is non-transferable to other hotel as the room type and room rates are different.

I am on transit but I have a check in luggage, What should I do?

You may check with your Airlines Customer Service and ensure that all your checked in luggage have been checked through to your final destination.

I have a transit to domestic flight, am I able to check in here?

No, due to the location of international arrival and departure hall are separated. Even though passengers are arriving from international flight, they will not have access to international departure hall klia2 (hotel location)

I have a transit flight at klia2, Am I able to stay at Sama-Sama Express KLIA?

Yes but please note that you are not allowed to claim your luggage once you arrived at KLIA. The luggage will go to the Lost and Found department and you will able to claim the luggage after you check out from Sama-Sama Express. Once you take your luggage you may proceed to Level 1, Main Terminal Building for the Express Railway Link (ERL) to klia2. It may cost you MYR2.00 per journey and approximately 2 minutes to arrive at klia2. Please be aware of the ERL operations hours as below link: http://www.kliaekspres.com/

Which Airlines operates in klia2?

Air Asia, Cebu Pacific, Scoot, Jetstar and Indigo.

How long it will take from Sama-Sama Express klia2 to the gate?

This depends on which gate that you will depart from. The longest time take to the last gate is approximately 20 minutes by foot and should your depart at Main Terminal building it may take approximately 30 – 35 minutes as you are required to take a shuttle train.

How can I go to town?

You may proceed to ERL “Express Railway Link” at Main Terminal Building Level 1 for further inquiry. It may take you about 29 minutes by taking the Express Train to KL Sentral, Kuala Lumpur. You will be required to clear Immigration and subject transit visa requirement if applicable.

Am I able to visit Kuala Lumpur if I am staying at Sama-Sama Express?

Yes you are able to do that with the permission of Malaysia Immigration Rules and Regulation. You may refer to Visa Requirement as below link:

http://www.imi.gov.my/index.php/en/main-services/visa/visa-requirement-by-country

Please be informed also you are required to have next boarding pass in advance as you will not allowed to return back to hotel if you do not have a boarding pass as it is require by the Custom and Immigration.

Sama-Sama Express klia2 Hotel

Address: Sama-Sama Express klia2 ,
L3 Satellite Building, klia2 Airport Terminal,
KLIA, 64000 Sepang, Selangor, Malaysia

Phone: +603 8775 6600

Fax: +603 8775 6666

Reservations: reservations.sseklia2@samasamahotels.com

Certificate of Excellence
2016

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